Shipping policy
Order Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time
| Location | Estimated Delivery |
|---|---|
| Metro Cities | 3–5 business days |
| Tier 2 & Tier 3 Cities | 5–6 business days |
| Remote Areas | 6–10 business days |
Shipping Charges
| Order Value | Shipping Fee |
|---|---|
| Below ₹299 | ₹25 |
| Above ₹299 |
FREE Shipping ✅ |
Cash On Delivery (COD)
We offer Cash on Delivery across India.
Order Tracking
Once your order is shipped you will receive a tracking number via email to track your order in real time.
Damaged or Lost Shipments
If your order arrives damaged or is lost in transit please contact us within 48 hours of delivery at: 📧 genzoq147@gmail.com
We will resolve it immediately with a replacement or full refund.
Important Notes
- We currently ship within India only
- Delivery times may vary during festive seasons
- GenZoq is not responsible for delays caused by courier partners or natural events
Contact Us
📧 genzoq147@gmail.com 🌐 genzoq.in